Frequently asked questions
Have questions? We’ve got answers! Below are some of the most common things homeowners ask about our exterior cleaning services in West Michigan.
GENERAL QUESTIONS
Q: What services do you offer?
A: We specialize in power washing, soft washing, roof cleaning, gutter cleaning, window washing, and surface restoration for residential and commercial properties.
Q: What areas do you serve?
A: We proudly serve Grand Rapids and the surrounding West Michigan area, including Kentwood, Wyoming, Byron Center, Ada, and more.
Q: Are you licensed and insured?
A: Yes! Ultimate Exterior Cleaning Co. is fully licensed and insured for your peace of mind.
SERVICE-SPECIFIC QUESTIONS
Q: What’s the difference between power washing and soft washing?
A: Power washing uses high-pressure water to clean hard surfaces like concrete and brick. Soft washing uses low pressure and specialized cleaning solutions to safely clean delicate surfaces like siding, roofs, and painted wood—without damage.
Q: Is soft washing safe for my roof and siding?
A: Absolutely. Soft washing is the recommended method for cleaning roofs and vinyl or wood siding. It removes algae, mold, and grime without damaging shingles or protective coatings.
Q: Do you offer window cleaning?
A: Yes, we use a Tucker® water-fed pole system with purified water to leave your windows spot-free, streak-free, and crystal clear.
Q: Can you clean my deck, patio, or fence?
A: Yes! We restore wood, composite, and vinyl surfaces, safely removing years of dirt, algae, and previous DIY damage.
Q: What types of stains can you remove?
A: We tackle rust, oil, algae, mildew, paint overspray, and organic staining on a wide range of surfaces.
BOOKING & PREP
Q: How do I get an estimate?
A: Just fill out our online form, give us a call, or send us a message on social media. We offer free, no-obligation estimates and flexible scheduling.
Q: Do I need to be home during the service?
A: In most cases, no! As long as we have access to the areas we’re cleaning and an outdoor water source, we can take care of the job while you're away.
Q: How should I prepare for service?
A: We’ll send a prep checklist before your appointment, but in general, please:
Move vehicles and fragile items
Close windows and doors
Unlock gates
Let us know if you have pets
AFTER SERVICE
Q: How long will my home or surface stay clean?
A: It depends on the surface and environmental factors, but our professional cleanings typically last 12–24 months. We also offer maintenance plans for long-term protection.
Q: Is the cleaning solution safe for pets and plants?
A: Yes. We use biodegradable, eco-friendly solutions and take every precaution to protect landscaping and pets.
Q: What if it rains on my scheduled service day?
A: We monitor weather closely and will reschedule promptly if conditions aren’t safe or effective for cleaning.
OTHER QUESTIONS
Q: Do you offer any discounts or referral rewards?
A: Yes! We offer seasonal promotions and referral incentives. Visit our referral page to learn more!
Q: Can I see examples of your work?
A: Definitely. Visit our Before & After Gallery or follow us on Instagram and Facebook for real transformations.
Still have questions?
We’re here to help. Contact us anytime—we’d love to make your home the cleanest on the block.